Our check-in time is 1:00pm and check out time is at 11:00am, however, you are welcome to arrive earlier and leave later, we do have shower facilities at the pool and beach areas.

Room rate is for accommodation only (excludes meals). Daily board (3 meals per day) is $95++ per adult. The daily board is compulsory and includes most activities ie free use of kayaks, sailing dinghies, beginner windsurfers and snorkeling equipment.

Transfer charge is S$90++/pax (minimum 2 pax). Our boats and cars will meet the following ferries from Singapore: 11:10am, 5:00pm or 9:00pm ferry to Bintan and return on either the 5:35pm or 8:15pm ferry. Return transfers from Bintan Ferry terminal to Cempedak are charged at S$90++ per adult and includes the use of the VIP lounge at the ferry terminal. There is a 50% surcharges per way apply for meeting non scheduled ferries.

++ refers to the mandatory 11% government tax and 10% service imposed by the government.

Our cancellation policy is very simple: provided you cancel/modify your booking within 21 days before your arrival a 100% refund will be provided. No refund is provided for cancellations made less than 21 days.