COVID Travel Policy (updated 11th January 2023)
Cempedak re-opened on the 1st of April 2022. Travel restrictions put in place during the pandemic have been quickly being relaxed and the only requirement now is that you need to be fully vaccinated although there are some exemptions (see below). The Singapore government announced that from 1st April 2022 they will allow ferries to operate as per the schedules that were in place prior to the pandemic. At the same time they also announced a move to simplify testing and relax all restrictions for vaccinated travellers in and out of Singapore. On the Indonesian side there has been a gradual easing of restrictions. Effective from 18 May 2022 all requirements to test for Covid have been removed for fully vaccinated travellers. There is an exemption for those under 18 years old if travelling with vaccinated parents and for those who cannot be vaccinated for medical reasons.
Effective from 8th June 2022 the requirement to have travel insurance was also relaxed. We however strongly recommend that you do have travel insurance. This will cover you in the event that you need to cancel your trip because you have caught Covid. You can sign up to a policy with Chubb by clicking on this link (available for Singapore residents only).
A visa can be obtained on arrival for 86 nationalities (see list below) at a cost of IDR500,000 (approx S$50), cash (IDR or SGD) only accepted. Passport holders from APEC member countries can obtain a visa on arrival without any charge. We can apply for visas for travellers from any other nationalities not included in the list of 86 countries. The Indonesian government charges a fee which is equivalent to approx S$150 per person for these visa applications and the process takes 7 working days.
Please get in touch with our reservations team ([email protected]) if you need further information. For more details on travel to Bintan you can visit this page on the Bintan Resorts website.
During the pandemic we continued to honour our refund policy and helped guests reschedule bookings. We also temporarily relaxed our cancellation policy so that any new bookings made from 16th March 2020 until border restrictions between Singapore and Bintan were lifted were be eligible for a full refund even if cancelled less than 21 days prior to check-in date. As border restrictions have now been lifted we have reverted to our normal policy of requiring 21 days notice to cancel or modify a booking.
Should you require any further information then please email our reservations team: [email protected]
Thank you for your support and we look forward to welcoming you to Cempedak soon.
List of 86 countries that can obtain Visas on Arrival:
Albania, Andorra, Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Bosnia Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Cyprus, Czechoslovakia, Denmark, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Jordan, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mexico, Monaco, Morocco, Myanmar, Netherlands, New Zealand, Norway, Oman, Palestine, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Thailand, Timor Leste, Tunisia, Turkey, Ukraine, UAE, UK, USA, Uzbekistan, Vatican and Vietnam
List of 9 APEC countries that can obtain free Visas on Arrival:
Brunei Darussalam, Cambodia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam